Someone to turn to even in difficult times: how a cruise went during tensions in the Middle East

At the end of February 2026, a security incident occurred in the Middle East, which also affected tourism in the Persian Gulf area, including popular destinations such as Dubai or Abu Dhabi.

We would like to reassure you and at the same time transparently inform you about how the whole situation unfolded, how the safety of travelers was ensured, and why it is important to have a strong background in similar situations.

What happened and what was the response

Before the attack, that is, before February 28, five of our clients went on a cruise. They boarded, and everything went smoothly until the situation in the region escalated.

Subsequently, it was necessary to address the departures of those who were yet to embark on their cruise. Given the developments and airspace closures, it was decided to cancel their trip. We immediately offered them a full refund for the trip, or a change of destination or date (for example, one of the travelers promptly opted for an alternative cruise in the North Sea).

Situation on site: A view directly from the deck

Clients directly in the center of events were accommodated on a ship of MSC Cruises, which remained docked in the Dubai port throughout. For security reasons, they did not leave the ship.

From direct communication, we know what the situation looked like on site:

• the group stayed on the ship, which provided them with a safe background and all comforts,
• the cruise company actively ensured alternative connections, even though some flights were repeatedly canceled by airlines (for security or capacity reasons).
• passengers received instructions to wait for directions and not to cancel their tickets unnecessarily,
• the cruise company informed clients daily, through the airline's app they had updates directly about flights and we also communicated with them.

Drone activity was noticeable around the port, and according to one guest's testimony, one of them was shot down approximately 2 km from the ship. Nevertheless, he emphasized that directly in the area where they were docked, there was calm, and the situation remained under control.

Comfort even in crisis mode

Despite the surrounding tension, life on board remained very well secured, and the facilities operated without significant restrictions.

• Culture and entertainment: regular theater performances and other entertainment programs took place.
• Gastronomy: restaurants offered standard quality food and service.
• Atmosphere: the staff tried to make the difficult situation as pleasant as possible, maintain a pleasant environment, and be helpful in everything.

Some clients even stated that at certain moments they almost forgot about the surrounding events.

Professional approach of MSC Cruises

The cruise company responded to the situation very accommodatingly and with an emphasis on fairness:

• to passengers who did not board due to escalating tensions, the cruise company refunded their money or allowed them to choose an alternative cruise,
• those caught by the situation during the cruise/boarding were offered the option to stay on the ship for free until April 1 as a safe haven,
• the company actively helped with finding tickets and arranging repatriation flights (e.g., to Nuremberg).

Coordination, insurance, and return home

Our travel agency was in contact with clients. We verified their safety, shared available information, and assisted with a safe return. At the same time, AXA insurance assisted, informing us that affected individuals would automatically and free of charge have their travel insurance extended.

Journey home: The return took place at the earliest possible date. For security reasons, the plane chose a route outside risky areas. The journey included a stopover in Egypt, which was extended due to refueling. Although some described this wait as the least pleasant part of the whole situation, no further complications arose, and everyone returned home safely.

Our legal obligations and why you don't risk with us

A key part of traveling with a travel agency is legal protection. In the Czech Republic, our activities are governed by Act No. 159/1999 Coll. This includes:

• providing true and complete information about the trip,
• being insured against insolvency and helping to ensure the return of clients to their homeland,
• providing assistance in difficulties and actively resolving arising situations,
• responding to client requests without undue delay.

What does this mean in practice? You are not alone. We are here as your partner, coordinator, and support.

Although the situation was tense, it was confirmed that cruising with a reputable cruise company is one of the safest forms of travel. Even in non-standard conditions, comfort, safety, and above all, a human approach were maintained.

Frequently Asked Questions

 
Is it safe to go on a cruise to the Middle East if the world situation changes?
Yes, cruise companies have strict safety protocols and, if necessary, adjust itineraries or ensure safe havens and appropriate measures. If there is a high risk, the ship does not sail to the location.

What if the situation worsens dramatically before departure?
It always depends on the specific situation, but you usually have the option to change the destination or get a refund according to the current conditions of carriers and partners.

Will I have enough information during the trip?
Yes. You receive information continuously from both the cruise company and us.

Who can I contact in case of problems?
Throughout the trip, you have access to our travel agency, the cruise company, insurance assistance services, and also official sources from the Ministry of Foreign Affairs of the Czech Republic.

Do you have questions about the safety of your future cruise? Call us or write to us. We are here for you.

Thank you for the cooperation not only to the cruise company but especially to our clients who handled the whole situation smoothly, with calm and understanding. We appreciate your trust and approach.

Towards new, beautiful, and safe experiences! All aboard!

Photo: MSC, illustrative